VOICE OF CUSTOMERS
Putting Customer Voices to Work
Many MAPRISE features began as a small observation or a passing comment from someone working in the field. We take your concerns, frustrations and ideas seriously and will keep improving. Please don't hold back: tell us what you think.
Our commitment
- A small feeling of "this is hard to use" or "I don't get this" is where improvement starts.
- We receive criticism and frustration as a valuable gift that helps us make the service better.
- Your feedback does not stop at a reply: it also informs how we develop and run the service.
From your voice to a better product
1. Receive
Send us your feedback by form or email. If you leave contact details, the MAPRISE team will generally reply within 2 business days.
2. Share and organize
We organize your feedback and share it among those who lead development and operations, starting with our representative. We may ask about the background of the problem.
3. Consider
We weigh how many people are affected, the impact on their work and how feasible a fix is, then set priorities.
4. Reflect and announce
We report improvements in News and the Data Updates log. We may not be able to promise when an individual request will be delivered.
What we would like to hear
- Hard-to-use screens and confusing wording
- Defects, slowness and other malfunctions
- Wrong, outdated or missing data
- Wrong or inappropriate AI answers
- Ideas for new features
- What delighted you or helped you (it encourages us)
Send us your voice
For adoption inquiries and questions about pricing, please use Contact. Go to Contact for adoption inquiries
How we handle your feedback
- Personal information such as your name and contact details is handled under our Privacy Policy.
- If we publish any feedback, we will do so without identifying you or your company, or with your prior consent.
- We cannot promise to implement every request or to reply to every message.